1. Who we are

Reclaimit Ltd is the data controller for personal data collected through this website and our services. We provide case preparation and consultancy services for APP fraud victims in the UK.

Company name: Reclaimit Ltd

Registered in: England and Wales

Website: reclaimit.org.uk

Email: info@reclaimit.org.uk

ICO registration number: [ADD YOUR ICO NUMBER HERE]

Data protection contact: info@reclaimit.org.uk

2. What data we collect and why

We collect only the personal data we need to provide our services and communicate with you.

Name and email address

Why: To deliver free guides you request (such as the Scam Recovery Checklist) and to send related information about our services.

Legal basis: Consent (UK GDPR Article 6(1)(a))

Kept for: 3 years from your last interaction, or until you unsubscribe.

Name, email address, and phone number

Why: To process a booking via Calendly for a free 15-minute call or paid service.

Legal basis: Contract (UK GDPR Article 6(1)(b))

Kept for: 6 years (legal and financial records requirement).

Case details you share with us

Why: To prepare your Recovery Assessment, Evidence Pack, or Coaching session.

Legal basis: Contract (UK GDPR Article 6(1)(b))

Kept for: 6 years from completion of service.

Payment information

Why: Processed by Stripe via Calendly. We do not store your card details.

Legal basis: Contract (UK GDPR Article 6(1)(b))

Kept for: We do not hold this data.

Website usage data (IP address, browser type, pages visited)

Why: Analytics via Google Tag Manager to understand how our site is used and improve it.

Legal basis: Legitimate interests (Article 6(1)(f)) or Consent via cookie banner.

Kept for: 26 months (Google Analytics default).

Cookie preferences

Why: To remember your cookie consent choices.

Legal basis: Legal obligation (Article 6(1)(c))

Kept for: 12 months.

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3. How we collect your data

Lead magnet sign-up forms

When you enter your name and email to download a free guide, your data is collected via our email marketing platform (MailerLite or Mailchimp). You will receive a confirmation email before being added to our mailing list (double opt-in).

Calendly booking forms

When you book a free 15-minute call or a paid service, Calendly collects your name, email address, and any information you provide in the booking notes. Calendly is a third-party platform with its own privacy policy, available at calendly.com/privacy.

Direct email contact

If you contact us at info@reclaimit.org.uk, we will retain your correspondence for as long as necessary to respond to your query and for our records.

Website cookies and analytics

Our website uses Google Tag Manager and may use Google Analytics to collect anonymised usage data. You can control cookie preferences using the cookie banner when you first visit our site.

4. How we use your personal data

We use your personal data only for the following purposes:

- To deliver free guides and resources you have requested

- To send you information about our services, fraud recovery guidance, and relevant updates — only where you have given consent

- To process and deliver paid services you have purchased (Recovery Assessment, Evidence Pack, Coaching)

- To communicate with you about your case or booking

- To improve our website and understand how visitors use it

- To comply with our legal and regulatory obligations

- To respond to your queries and complaints

We will never use your data to make automated decisions about you, profile you for advertising purposes, or sell your information to third parties.

5. Email marketing and how to unsubscribe

If you have signed up to receive our free guides or email updates, we will send you information about fraud recovery, changes in the law, and our services. We send these communications only where you have given explicit consent.

You can unsubscribe at any time using any of the following methods:

Unsubscribe link

Click the unsubscribe link at the bottom of any marketing email we send you. This takes effect immediately.

Email us

Send an email to info@reclaimit.org.uk with the subject line "Unsubscribe". We will remove you within 5 business days.

Reply to any email

Reply to any email from us with the word "unsubscribe". We will remove you manually within 5 business days.

Please note: unsubscribing from marketing emails does not affect our ability to contact you about a service you have purchased or a booking you have made. We may still contact you regarding your case or administrative matters related to your service.

6. Who we share your data with

We do not sell, rent, or share your personal data with third parties for their own purposes. We use a small number of trusted third-party services to operate our business:

MailerLite / Mailchimp — Email list management and delivery of free guides. Data shared: name and email address. Location: EU / USA (Standard Contractual Clauses in place).

Calendly — Booking management for calls and services. Data shared: name, email, booking notes. Location: USA (Standard Contractual Clauses in place).

Google Tag Manager / Analytics — Website analytics using anonymised usage data. Location: USA (Standard Contractual Clauses in place).

Webnode — Website hosting platform. Data shared: standard web server logs. Location: EU.

Stripe (via Calendly) — Payment processing. We do not hold card data. Location: USA (Standard Contractual Clauses in place).

We may also disclose your data where required by law, court order, or regulatory authority.

7. Cookies

Our website uses cookies — small text files stored on your device. You can control cookies using the consent banner when you first visit the site.

Essential cookies

Required for the website to function — login sessions, security, cookie preferences. These cannot be declined as they are necessary for the site to work.

Analytics cookies (Google Analytics)

Help us understand how visitors use the site so we can improve it. Data is anonymised. You can decline these via the cookie banner.

Marketing cookies

We do not currently use marketing or advertising cookies.

8. How long we keep your data

Email subscribers (marketing list): 3 years from last interaction, or until you unsubscribe.

Service client records (name, email, case notes): 6 years from completion of service.

Booking records (Calendly): 6 years.

Website analytics data: 26 months.

Cookie consent records: 12 months.

General correspondence (email): 3 years.

9. Your rights under UK GDPR

You have the following rights under UK GDPR and the Data Protection Act 2018. To exercise any of them, contact us at info@reclaimit.org.uk.

Right of access

You can request a copy of all personal data we hold about you (a Subject Access Request). We will respond within 30 days.

Right to rectification

You can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure

You can ask us to delete your personal data where we have no lawful reason to continue holding it. Note: we may be required to retain some data for legal or contractual reasons.

Right to restrict processing

You can ask us to pause processing your data in certain circumstances — for example, while a dispute is being resolved.

Right to data portability

Where your data is processed on the basis of consent or contract, and by automated means, you can ask us to provide it in a structured, machine-readable format.

Right to object

You can object to processing based on legitimate interests. We will stop unless we can demonstrate compelling legitimate grounds.

Right to withdraw consent

Where processing is based on consent (such as marketing emails), you can withdraw consent at any time. See Section 5 above for how to unsubscribe.

Right to complain

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These include:

- Use of reputable, established third-party platforms with their own robust security measures

- Encrypted email and secure transmission (HTTPS) for all data in transit

- Access controls limiting who within Reclaimit can access your personal data

- We do not store payment card details — all payments are processed by Stripe via Calendly

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay.

11. Links to third-party websites

Our website contains links to third-party websites including the Financial Ombudsman Service, Action Fraud, the FCA, the ICO, and Calendly. This privacy policy applies only to reclaimit.org.uk. We are not responsible for the privacy practices of external sites and encourage you to read their privacy policies before providing any personal data.

12. Children's data

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a child, please contact us immediately at info@reclaimit.org.uk and we will delete it.

13. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. The current version will always be published at reclaimit.org.uk/privacy-policy with the date of the last update shown at the top. For significant changes, we will notify active subscribers by email.

14. How to contact us

For any questions about this privacy policy, to exercise your rights, or to make a complaint:

Email: info@reclaimit.org.uk

Subject line: Privacy / Data Request

Website: reclaimit.org.uk

We will acknowledge your request within 5 business days and respond fully within 30 days.

If you are not satisfied with our response, you may contact the ICO:

Website: ico.org.uk

Phone: 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, SK9 5AF

© Reclaimit Ltd · Registered in England and Wales · ICO registered · reclaimit.org.uk